What is Ohana?
According to Wikipedia and Websters Dictionary, Ohana is defined as ” Part of Hawaiian culture, ʻohana means family (in an extended sense of the term, including blood-related, adoptive or intentional). The concept emphasizes that families are bound together and members must cooperate and remember one another. “
Sounds like an interesting concept, but how does Ohana materialize at Salesforce?
He’s the answer to the question. At Salesforce, Ohana starts at the top and works its way down through the ecosystem. And I mean everywhere: employees, customers, vendors, user groups…you name it, Ohana lives and breathes.
The first time I heard Mr. Benioff use the term was at my first Dreamforce back in 2015 during his keynote introduction. It started off with lei’s, Hawaiian blessings, songs, and Aloha. It then went into the meaning of community and taking care of each other.
At first, I wondered if it was lip service or if it was real? But I soon found out, as my first Dreamforce came to a screeching halt after a week of running around downtown San Francisco like I was on some sort of never-ending scavenger hunt, it was real and it was spectacular.
The doubt was removed in one fell swoop.
Over and Over
Since my first Dreamforce and days as a customer, I have felt the Salesforce Ohana from account executives and engineers, who answered hundreds of questions about Salesforce for me, conducted demos when they didn’t have to and went above and beyond helping with the first implementation I endured.
It has continued as I have transitioned from customer to Salesforce partner, but now I’m interacting with a broader group. I get the same Ohana from other partners and vendors as a partner that I did as a customer. Companies you would consider competitors are more than happy to answer questions and share their wisdom. The collaboration is amazing. The relationships I built all the way back to that first Dreamforce are still intact.
That is to Say…
Yes, Virginia, There is an Ohana. It is alive and well and promoted by not only the executives at Salesforce but everyone in the ecosystem. It is a truly wonderful place to be, and I’m proud to be part of it.
I’d love to hear your story of Ohana or help you in any way I can on YOUR Salesforce journey. Feel free to use our Contact US page to drop me a line or leave a comment…